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MUFLE
Passion for drainage

MufleSystem Quality Policy

The General Management of MufleSystem S.r.l. has adopted the UNI EN ISO 9001 standard as a strategic management tool, recognizing its value in driving continuous improvement and achieving the company’s objectives. Our Quality Policy is centered on ensuring customer satisfaction, trust, and loyalty, while maintaining full compliance with all applicable laws and regulations.

Key Areas of Focus:

  • Process Management: All company processes are monitored and improved through clearly defined performance indicators and targets for future development.
  • Customer Satisfaction: We define expected satisfaction levels and implement targeted actions to consistently meet or exceed customer expectations.
  • Personnel Development: We encourage a collaborative and motivating work environment where employees feel part of a team. Continuous investment in training and professional growth is guaranteed, promoting safety, fulfillment, and engagement.
  • Shareholder Expectations: We are committed to delivering a return on investment that aligns with the resources allocated and the strategic goals of the company.
  • Supplier and Partner Collaboration: We cultivate strong relationships with suppliers and business partners to ensure mutual growth and high levels of cooperation.
  • Resource Optimization: We manage financial, infrastructural, human, and environmental resources effectively to support sustainable growth and long-term success.
  • Strategic Alignment: We continuously align our operations with contextual analysis, stakeholder expectations, and risk/opportunity assessments.

Responsibilities and Commitment:

The General Management holds ultimate responsibility for achieving these objectives and delegates the oversight of the Quality Management System (QMS) to the Quality Manager, who ensures its implementation, maintenance, and adequacy.

MufleSystem is committed to engaging and motivating all employees to actively contribute to the QMS, ensuring it remains compliant with UNI EN ISO 9001 and adaptable to evolving services and market demands. All activities are carried out with a focus on continuous improvement.

Communication and Review:

Understanding of the Quality Policy by all personnel is verified during internal audits conducted by the Quality Manager. The policy is communicated through presentations and training sessions, encouraging awareness and involvement across the organization.

This Quality Policy is reviewed at least annually by Management and the Quality Manager to ensure its ongoing relevance and effectiveness, particularly in response to changes in the internal and external context of MufleSystem S.r.l.

Certification
ISO 9001:2015

Certificazione ISO 9001

MufleSystem is "Certified Company", thanks to its certificate of conformity to EN ISO 9001: 2015 n° 2B45 issued by the Italian Institute of quality assurance, laying down a set of rules to be followed in order to streamline work, satisfy customer needs, maintain and improve its quality system.

The Certificate makes it possible for the Company to cut mistakes and boost its organisation structure by carefully defining its corporate procedures, from resource management to product manufacture, including the definition of responsibilities and the analysis and improvement of its processes.

All processes are handled on a systematic and organic basis in order to increase customer satisfaction and ensure working consistency in the production of goods.

MufleSystem’s decision to obtain the Certification made it possible to achieve major results such as: systematic nature, method, system soundness, spurs to improvement, customer satisfaction, better internal and external relationships.

Marking
CE

CE

The CE marking must be applied on the product and ensures it meets all the essential requirements of European Directives. The application of CE marking is prescribed by the law and indicates that the product can be legally sold within the European Union territory.

The CE marking means “Conformity Essential“ and the product, where the CE marking is affixed on, complies with the safety requirements of European Directives.

The CE marking must be applied indelibly when the appropriate certification assessment producers have been completed by the manufacture.

Where a Notified Body is involved in the production control phase, its identification number will follow the CE marking. Therefore MufleSystem applies the CE marking on all its products in compliance with the EN 1433 and all other European Directives.

The european standard
EN 1433

1433

European Standard EN 1433 is aimed to define the “terminology“ classification, tests, design, marking and conformity assessment requirements of linear drainage channels to collect and convey surface water as installed in areas subject to pedestrian and/or vehicular traffic”.